Freshdesk Contact Center is a cloud-based call center software that helps businesses manage customer interactions across multiple channels.

Freshdesk Contact Center (formerly Freshcaller) is a comprehensive call center software that enables businesses to manage customer interactions across multiple channels, including voice, email, chat, and social media. With features such as call routing, IVR, call recording, and analytics, Freshdesk Contact Center helps businesses streamline their customer support operations and improve customer satisfaction. The software is easy to set up and use, and can be integrated with other Freshdesk products as well as third-party applications.

Prerequisites

To obtain the API Key and Org Name for connecting to the Freshdesk Contact Center API, a user must:

1. Log in to their Freshdesk Contact Center account.
2. Click on the "Admin" tab in the top navigation bar.
3. Select "API Access" from the dropdown menu.
4. Click on the "Generate New API Key" button to obtain the API Key.
5. The Org Name can be found in the URL of the Freshdesk Contact Center account dashboard. It is the subdomain that comes before ".freshcaller.com".

Once the user has obtained both the API Key and Org Name, they can use them to authenticate and connect to the Freshdesk Contact Center API.

Settings

API Key

A unique identifier used to authenticate API requests to the Freshdesk Contact Center API.

Flattening Enabled

A boolean value indicating whether or not to flatten nested JSON objects in the API response.

Flattening Max Depth

An integer value indicating the maximum depth to which nested JSON objects should be flattened.

Org Name

The name of the organization associated with the Freshdesk Contact Center account.

Start Date

The date from which to retrieve data from the Freshdesk Contact Center API.

Stream Map Config

A configuration file that maps data from the Freshdesk Contact Center API to a destination system.

Stream Maps

A list of individual mappings between data from the Freshdesk Contact Center API and a destination system.