Gladly: A customer service platform that unifies all communication channels into one dashboard.

Gladly is a customer service platform that allows businesses to manage all customer communication channels, including phone, email, chat, social media, and messaging, in one unified dashboard. This enables customer service representatives to have a complete view of the customer's history and preferences, allowing them to provide personalized and efficient support. Gladly also offers features such as automation, analytics, and integrations with other business tools to streamline the customer service process and improve overall customer satisfaction.

Settings

Username

The username used to authenticate with the Gladly API.

Password

The password used to authenticate with the Gladly API.

Project Ids

The Gladly project IDs that the API user has access to.

Start Date

The date from which to start retrieving data from the Gladly API.

Api Url Base

The base URL for the Gladly API.

Stream Maps

A mapping of Gladly streams to destination tables in the data warehouse.

Stream Map Config

Configuration settings for each stream map, such as column mappings and data types.

Flattening Enabled

Whether or not to flatten nested JSON objects in the Gladly API response.

Flattening Max Depth

The maximum depth to which nested JSON objects should be flattened.